Clients of Social Services

Structure Type: Course
Code: KF21SOPAS06
Type: Compulsory
Level: Master
Credits: 5.0 points
Responsible Teacher: Toikko, Timo
Teacher Team: Toikko, Timo ; Zechner, Minna
Language of Instruction: Finnish

Course Implementations, Planned Year of Study and Semester

Curriculum  Semester  Credits  Start of Semester  End of Semester
YSOSKO-2014   1 spring   5.0   2015-01-02   2015-07-31  

Learning Outcomes

Upon completion of the course, students will know how to work in equal collaboration with experts by experience.

Student's Workload

130 hr (18 lectures + 112 distant learning)

Prerequisites / Recommended Optional Courses

No previous studies are required.


A client as a consumer and service user

Clients' needs and responding to them

Social justice and its' realization

Recommended or Required Reading

Simmons, Richard (2009) Understanding the differentiated consumers in public services. In R. Simmons, M. Powell & I. Greener (eds.) The consumer in public services. Choice, values and difference. Bristol: Policy Press, 235-254.

Toikko, Timo (2011) Kokemusasiantuntija palveluiden kehittäjänä. Teoksessa P. Ruuskanen, K. Savolainen & M. Suonio (toim.) Toivo sosiaalisessa. Toivoa luova toimintakulttuuri sosiaalityössä. Kuopio: UNIpress, 103-117.

Mode of Delivery / Planned Learning Activities and Teaching Methods

Lectures and distance learning

Assessment Criteria

Grade 1-2
Students are able to describe the various roles and positions of clients.

Grade 3-4
Students are able to compare the various roles and positions of clients.

Grade 5
Students are able to analyse critically the various roles and postions of clients.

Assessment Methods

Grading is based on a student's assignments, the scale of 1-5.